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Please see our FAQ page for answers to some of the support issues.
If the FAQs are not helpful to your situation, please use the form on the right to submit your query and we will attend to you within 24 hours.
Please type your questions in the "Support Query" text box.

To request an on-site demonstration, please use the form on the right, selecting the "on-site demo" option. Please fill out ALL details, most especially the address field.

You may also use the form to wish to submit an FAQ for publishing on our website.



Quick Tips:

SUPPORT REQUEST FORM






 

  • Your VBrick IP address is on the front of the equipment and looks like 192.168.1.112. Open up a browser on any PC on the same network and type in the IP address into your browser (eg. Internet Explorer)
     
  • Default VBRICK username/password is admin. This is usually changed once the equipment is installed
     
  • Use the VB Presenter to display your videos and slides LIVE simultaneously!!

Users of our VBRICK Windows Media encoders can download a quick-user guide  from here.